A software application designed to convert the audio content of telephone conversations into written text. This technology allows for the creation of a digital record of spoken interactions. As an example, it might be used to document customer service inquiries or to generate meeting minutes from conference calls.
The capacity to create a written record of spoken exchanges offers significant advantages across various sectors. This record facilitates improved accuracy, aids in compliance efforts by maintaining documentation of communications, and enhances accessibility for individuals who are deaf or hard of hearing. Historically, this process required manual labor, making it costly and time-consuming. Technological advancements have made it more efficient and affordable.