The digital banking utility offered by Johnson Bank provides customers with access to financial services through their smartphones and other mobile devices. This application allows users to manage their accounts, transfer funds, pay bills, and perform other banking transactions remotely. An example of its use would be a customer depositing a check by taking a picture of it with their phone, rather than visiting a physical branch.
This utility offers several key advantages, including increased convenience and accessibility. Users can conduct their banking at any time and from any location with an internet connection, saving time and eliminating the need to visit a branch during business hours. Its historical context lies in the broader trend of financial institutions adopting mobile technologies to meet evolving customer expectations and enhance service delivery.
