The phrase refers to a problem encountered when a Yale smart lock fails to establish or maintain a connection with its designated mobile application. This prevents users from remotely controlling, monitoring, or configuring their lock settings through their smartphone or tablet. For example, a homeowner might be unable to unlock the door for a visitor remotely, or fail to receive notifications about the lock’s status.
The reliable functionality of a smart lock system hinges on consistent connectivity. When this connectivity is disrupted, it negates the convenience and security benefits offered by the device. Historically, connectivity issues have been a common obstacle in the adoption and reliable use of smart home technology, prompting ongoing efforts to improve network stability and device compatibility within these systems.