The official digital tool provided by the Louisville water utility allows customers to manage their water service accounts via a mobile interface. It provides functionalities such as bill payment, usage monitoring, and service request submissions. An example would be a customer using the application to view their historical water consumption data to identify potential leaks.
Access to these features streamlines account management and offers convenient alternatives to traditional methods. This tool enhances customer engagement by offering instant access to account information and supports conservation efforts by enabling users to monitor water usage. Historically, utilities relied on physical bills and phone calls, making this digital platform a significant step towards modernization and improved customer service.
