A software application designed for use on mobile devices, offering functions typically associated with call centers or telephone answering services. These functions include call routing, message taking, appointment scheduling, and providing information to callers. For example, a small business owner might use this application to ensure calls are answered even when they are unavailable, providing a more professional and responsive service to clients.
The availability of these applications improves business communication by providing accessibility and scalability, particularly for entrepreneurs and smaller companies lacking dedicated receptionists or call centers. Historically, these services were provided exclusively by human operators in physical locations; mobile technology allows these services to be accessed and managed remotely and cost-effectively.