A mobile application developed by Withlacoochee River Electric Cooperative (WREC), a not-for-profit electric utility serving west-central Florida, enables customers to manage their electricity accounts remotely via smartphones and tablets. This digital tool facilitates access to billing information, usage history, and payment options.
The utility-provided application offers several advantages, including increased convenience for customers who can avoid phone calls or visits to physical offices. Furthermore, it promotes energy conservation through real-time monitoring of consumption and contributes to improved customer satisfaction by providing greater control over account management. The introduction of such technology reflects a wider trend within the utility sector towards digital service delivery.
